Urban Software
Healthcare

Software for care that can't go down

Patient portals, telehealth and clinical tooling built for the reality of care, where downtime is a clinical risk, not a support ticket.

99.9%
Uptime target
Audited
Every record access
Encrypted
At rest and in transit

What makes healthcare hard

Downtime is a clinical event

A booking system failing on a Monday morning isn't an outage, it's a waiting room of people who can't be seen.

Data rules are not optional

UAE health data has residency and consent requirements. Getting them wrong is a licensing problem, not a fine.

Systems that don't talk

Records in one system, billing in another, lab results by email. Staff become the integration layer.

Clinicians are not users you can train

If the tool adds thirty seconds per patient, it will be abandoned and the paper comes back.

What we build for you

Consent & Access Control

Role-based access with an audit trail on every record view.

Data Residency

Hosted where the regulator requires, not where it's convenient.

Telehealth

Video consults with recording, notes and consent captured properly.

Scheduling

Bookings, reminders and no-show handling that reduces empty slots.

EMR & Lab Integration

Results and records flow instead of being retyped.

Clinical Dashboards

Load, wait times and outcomes, visible while they're still fixable.

  • Patient portals with booking, records and secure messaging
  • Telehealth with consent capture and session records
  • Practice management: scheduling, billing, insurance claims
  • Integrations with labs, pharmacy and existing EMR

Built to comply

UAE health data residencyDHA / MOH alignmentHIPAA-informed controlsConsent & audit trailsEncryption at rest

Questions

Can you work with our existing EMR?
Usually. Modern systems expose APIs or HL7/FHIR; older ones mean scheduled exports or direct database reads. We map what exists before promising anything: the integration is the project, not a footnote.
Where is patient data stored?
In the region your regulator requires. For UAE clinics that generally means UAE or an approved jurisdiction, and it's decided at architecture, not retrofitted after a review flags it.
Is this HIPAA compliant?
HIPAA is a US framework; if you serve US patients we build to it. For UAE practice, DHA and MOH requirements govern, and the technical controls overlap heavily: encryption, access control, audit trails.
How do you handle downtime?
Redundancy, monitored uptime and a tested restore path. We'll also be honest about cost: real high availability is a budget decision, and we'd rather you choose it knowingly.

Building for healthcare?

Tell us what you're trying to ship. We'll tell you what it takes, and if we're not the right team, we'll say so.

Start the conversation