Website Maintenance & Support

Someone whose job it is to keep it running

Updates, security patches, backups and a human who answers — for sites we built and sites we inherit.

24h

Response, business days

Weekly

Backups, restore-tested

Monthly

A report you can read

Service Overview

Websites rot quietly

Nothing announces that a plugin went unpatched, an SSL certificate is a week from expiry, or backups have silently failed since March. Maintenance is the unglamorous work that keeps small problems small — and it's the cheapest insurance in software.

  • Security patches applied on a schedule, not after an incident
  • Backups taken and restores actually tested
  • Uptime and performance watched, with alerts to a human
  • A named person who replies — not a ticket queue
Key Features & Capabilities

Everything you get, built in

A complete, production-grade toolkit — engineered to the same premium standard across the board.

Security Patching

Core, plugins and dependencies updated before they become the way in.

Backups That Restore

Offsite, automated, and rehearsed — an untested backup is a hope.

Uptime Monitoring

We hear about downtime before your customers tweet about it.

Performance Watch

Sites slow gradually. We catch the drift and fix the cause.

A Human Who Answers

A named contact who knows your site, not a queue and a macro.

Content Changes

Small edits included, so you're never blocked on a developer.

Technologies We Use

A modern, battle-tested stack

We pick the right tools for the job and keep them current — no legacy baggage.

WordPress
Next.js
Cloudflare
UptimeRobot
Sentry
GitHub
Lighthouse
Wordfence
Our Development Process

How we bring it to life

A transparent, milestone-driven workflow — you always know exactly where your product stands.

01

Discovery & Consultation

We dig into your goals, users and constraints to define what success looks like — no assumptions.

03

UI/UX Design

High-fidelity, accessible interfaces and interactive prototypes designed to convert and delight.

04

Development

Clean, typed, well-tested code shipped in tight iterations with regular demos — you see progress weekly.

06

Deployment

Zero-downtime releases on resilient, auto-scaling cloud infrastructure with CI/CD baked in.

Why Choose Urban Software

Engineered for the long term

An enterprise-grade partner obsessed with quality, performance and your outcomes.

Senior Engineers Only

Every line is written by experienced engineers who own the outcome.

Performance Obsessed

Sub-second loads and 60fps are the baseline, not an upgrade.

Security First

Hardened, audited and compliant by default across every project.

Scalable by Design

Architecture that grows with you — no rewrites at 10×.

Real Communication

Direct access to your team, weekly demos and clear updates.

Long-Term Support

We stay on as your engineering partner well beyond launch.

Project Timeline

From kickoff to launch

A realistic, transparent timeline — most projects ship in weeks, not months.

  1. 1

    Onboarding Audit

    Week 1

    Access, stack, backups, vulnerabilities and what's on fire already.

  2. 2

    Stabilise

    Week 1–2

    Patch, fix the backups, add monitoring, close the obvious holes.

  3. 3

    Ongoing

    Monthly

    Updates, checks, small changes and a report that says what happened.

  4. 4

    Review

    Quarterly

    Performance, security posture and what's worth investing in next.

FAQ

Questions, answered

Yes, and it's most of this work. We start with an audit — sometimes the honest answer is that the site is past economic repair and a rebuild costs less than propping it up. We'll say so.

Let's collaborate

Let's build your next digital product

Tell us about your Maintenance & Support project and we'll map a clear path from concept to launch — no pressure, no jargon.