Urban Software
Website Maintenance & Support

Someone whose job it is to keep it running

Updates, security patches, backups and a human who answers, for sites we built and sites we inherit.

24h

Response, business days

Weekly

Backups, restore-tested

Monthly

A report you can read

Service Overview

Websites rot quietly

Nothing announces that a plugin went unpatched, an SSL certificate is a week from expiry, or backups have silently failed since March. Maintenance is the unglamorous work that keeps small problems small, and it's the cheapest insurance in software.

  • Security patches applied on a schedule, not after an incident
  • Backups taken and restores actually tested
  • Uptime and performance watched, with alerts to a human
  • A named person who replies, not a ticket queue
Key Features & Capabilities

Everything you get, built in

A complete, production-grade toolkit, engineered to the same premium standard across the board.

Security Patching

Core, plugins and dependencies updated before they become the way in.

Backups That Restore

Offsite, automated, and rehearsed, an untested backup is a hope.

Uptime Monitoring

We hear about downtime before your customers tweet about it.

Performance Watch

Sites slow gradually. We catch the drift and fix the cause.

A Human Who Answers

A named contact who knows your site, not a queue and a macro.

Content Changes

Small edits included, so you're never blocked on a developer.

Technologies We Use

A modern, battle-tested stack

We pick the right tools for the job and keep them current, no legacy baggage.

WordPress
Next.js
Cloudflare
UptimeRobot
Sentry
GitHub
Lighthouse
Wordfence
Our Development Process

How we bring it to life

A transparent, milestone-driven workflow, you always know exactly where your product stands.

01

Discovery & Consultation

We dig into your goals, users and constraints to define what success looks like, no assumptions.

03

UI/UX Design

High-fidelity, accessible interfaces and interactive prototypes designed to convert and delight.

04

Development

Clean, typed, well-tested code shipped in tight iterations with regular demos, you see progress weekly.

06

Deployment

Zero-downtime releases on resilient, auto-scaling cloud infrastructure with CI/CD baked in.

Why Choose Urban Software

Engineered for the long term

An enterprise-grade partner obsessed with quality, performance and your outcomes.

Senior Engineers Only

Every line is written by experienced engineers who own the outcome.

Performance Obsessed

Sub-second loads and 60fps are the baseline, not an upgrade.

Security First

Hardened, audited and compliant by default across every project.

Scalable by Design

Architecture that grows with you, no rewrites at 10×.

Real Communication

Direct access to your team, weekly demos and clear updates.

Long-Term Support

We stay on as your engineering partner well beyond launch.

Project Timeline

From kickoff to launch

A realistic, transparent timeline: most projects ship in weeks, not months.

  1. 1

    Onboarding Audit

    Week 1

    Access, stack, backups, vulnerabilities and what's on fire already.

  2. 2

    Stabilise

    Week 1–2

    Patch, fix the backups, add monitoring, close the obvious holes.

  3. 3

    Ongoing

    Monthly

    Updates, checks, small changes and a report that says what happened.

  4. 4

    Review

    Quarterly

    Performance, security posture and what's worth investing in next.

FAQ

Questions, answered

Yes, and it's most of this work. We start with an audit, sometimes the honest answer is that the site is past economic repair and a rebuild costs less than propping it up. We'll say so.

Let's collaborate

Let's build your next digital product

Tell us about your Maintenance & Support project and we'll map a clear path from concept to launch: no pressure, no jargon.